About Just Go Holidays

My trip to Scarborough and Witney.was fantastic .food at the grand hotel was buffet style.so you could help yourself.i went Monday to Friday from 20 November 2023

Just come back from Liverpool, our driver, Gareth, was lovely, he looked after us, was an excellent driver and nothing was a bother. The coach was very clean and comfortable. My first time with the company and would recommend. Have requested brochures for next trip.

I am very disappointed with my coach trip I paid £70 supplement for being single and I paid for a sea view when I arrived the room was small the bed was dirty the Seaview was a small square window and the view was a roof I asked to be changed was given a twin room with a seaview which was ok. The room was very dated the toilet flush didn’t flush there was enough Pugh milk to make one cup of tea and the sugar sachets had been there so long the sugar had gone hard. The dinner food was stone cold the salad lettuce was limp to say the least the food was atrocious so I decided to dine out. The breakfast I found eggs and toast which was edible. I have no idea why I paid an extra £70 the experience was awful. I will never go on another coach tour with just go holidays as they clearly do not checkout the hotels they allocate. Shame on you just go holidays I was appalled

We have recently come back from a short stay at warners nornton grange isle of white which was booked through just go holidays. After quite a long conversation with a very rude customer service chap called Simon at just go holidays who more or less told me that I shouldn’t complain about anything as we booked in January and what do you expect to get and if you don’t make sure that what you should have in your room is there and don’t tell the reception don’t complain about it. I’m very upset and feel that Simon thought that I was not worth talking to. On the whole don’t bother to pay extra for an upgraded room because others that didn’t pay will get the same room with the same two bottles of water two packs of crisps two packs of biscuits and two soft drinks without paying an extra £70 and if you don’t get what you think you should get please do not bother to ring customer service they are not interested in helping you

Really disappointing with this company Just Go Holidays as my mum cannot take her overnight trip due to being critical in hospital. The company are not being very helpful, no refund, zero flexibility, will not change dates or pick up location for someone else to take the trip in her place. No compassion whatsoever but good enough to take an elderly vulnerable persons money 😡 should be ashamed and I find this inhumane behaviour!

We book a holiday package to Torquay, with hotel, return by bus, and tour to 4 other cities included. Was amazing, the company on the bus, and the driver, Mr Lawrence very kind and helpfull. Recomend the company!

What a fantastic holiday we had to Edinburgh Tattoo and Loch Lomond in August 2022 with Just Go Holidays, (Two adults and our 20 year old daughter) It was well organised, we had a fantastically friendly driver (Tony) and the holiday was great value for money. Unfortunately the Scottish weather wasn’t on our side, but that didn’t stop us enjoying ourselves. We loved it so much we have booked a European holiday for 2023. I can’t fault this company, it’s the first time we have booked with them and it won’t be the last.

I have just returned from Bournemouth. The hotel, heathlands hotel. Its only rated 2 star, its much better than that. Clean rooms, lovely staff. Dave, our driver, couldn't do enough. We went on trips every day. Highly recommended. Definitely going again. Thank you

Just returned from Italy, brilliant tour guide David pleasant, helpful and friendly the same could not be said of the receptionist at our first hotel no food (apart from breakfast)or bar. We arrived 7pm ish asked him if there was anywhere nearby to eat and he told me to "use google". Found a small Trattoria a few hundred yards from the hotels secondary entrance. The lighting at this side of the hotel was not good neither was the road outside. This hotel was more used to weddings and functions that caterers were brought in for not for holidaymakers. Better planning needed!!

Currently on our way to stoke on Trent from Manchester . We’ve been on the coach for two hours already and are just leaving altrincham. We are staying at a hotel in stoke on Trent to go to a concert in Liverpool???? Living in Manchester. Currently going in the opposite direction. When I got the itinerary I rang ‘just go’ customer services and I asked why our hotel was in stoke when I live in Manchester and are going to a concert in Liverpool. I was told that a team of experts work out the logistics and this is the most appropriate itinerary. I questioned the logic and was told that my t’s and c’s state that we will stay at a hotel in the UK! So I have to be grateful that we’re not at a hotel in Torquay. The customer service rep was quite defensive. I was very polite and was taking it in a light hearted way. I suggested that Liverpool is 50 minutes on the motorway for me and had I known that I had to go to stoke I would not have booked. He would only concede that ‘maybe there should be more clarity! Still on the coach . On the way to Lymm services now after 2and half hours: everyone on this coach say they won’t be booking with ‘just go’ again. Driver is lovely:

Great value holiday to Bournemouth in including trips to Weymouth and Isle of Wight via hovercraft Coach driver was brilliant, hotel was decent with good clean room, good meal plan and helpful staff, great location ( 5 min walk to beach) trips were good but could do with more time on the individual trips and more leg room on coach( minors though). Would use just go holidays again

Just got back from a lovely 3 day break to Northumberland and Durham. First time traveling with Just Go. We had a modern, clean coach. The hotel was ok, the food was a little disappointing, small portions and cold. But the room was spacious and had a bath tub which I requested😊 Many thanks to our excellent driver Alistair for taking us all the way up to Newcastle from Bristol. He was kind and professional. Looking forward to our next trip in June, thank you

We went to Isle of Wight for our holiday earlier this month using "Just Go" coach holidays The price of our 5 day holiday for 2 was a bargain so did not expect anything special. We stayed at Medehamstede Hotel at Shanklin, and were impressed with the general service of the hotel. The food was very good.They offered freshly cooked full English breakfast as well as cereals and juices of our choice with a freshly brewed pot of tea or coffee. The evening meals were freshly cooked and the portions more than adequate followed by their home made dessert selection.The evening entertainment was good and bar prices were reasonable. Our everyday sightseeing was good, the places we visited being carefully chosen for everyone to enjoy. I have to mention our driver "Justin" from Southend. He was a very good driver, very helpful and polite. The final day for our trips was a little disappointing as we had insufficient time to see the "Needles," which most people looked forward to seeing. The time spent stopping in less interesting places could have been better arranged to ensure a much longer visit at the Needles. I would suggest to allow more time to visit the more interesting places rather than sqeeze in too many places with little time to enjoy any of them. We give a 4 star rating for our overall enjoyment and will certainly book for another venue in the future.

Returned from lovely 3 night break to Cornwall. Hotel chosen was reasonable , with reasonable quality room ,but pay extra and have sea view. Building work going on by side of some rooms. Had small inside and outside pool just ok for splash about, with changing area. Hotel well placed for Newquay about 6-7 mins away and just over the road down a steep drive access to main beach, good bracing walk into town. Excursion to Truro,had plenty of shops and Cathedral worth a look around. Spent approximately 4 hours here , just enough. Other excursion to Padstow well worth it. View from monument well worth trek! Padstow has plenty of small shops and working, quaint fishing harbour with a ferry over Camel,to Rock. Entertainment was provided nightly some good,some poor dependant on taste! Only gripes,were a stop for us being picked up from Bromsgrove after one hour, then stopping at Bristol for pickup then a further 4 ish hours to Newquay although toilet on board very awkward to get up down steps to it. Coach stopped at Exeter, on way back,could have done better doing this going down. Apart from that coach driver Phil was excellent. You need to be fairly active to get best from trip. Staff at Kilbirnie hotel first class.

Sold a hotel holiday (with payment) for a 3-4 stars. Three days before the departure date, the hotel name was released and it was a 1-2 star hotel (being sold on their website as such). Shambles and customer service truly shocking. Never use!

Just rreturned from 5day trip to Scarborough had lovely time. Coach comfortable and clean. Our driver KEVIN was excellent throughout holiday, a credit to JustGo.